Refund Policy

This Refund Policy applies to paid technical analysis training offered by DevOps Infra, including the Multi-Timeframe Analysis Intensive, Market Structure Foundations, Session Playbook Mentoring, and Weekend Chart Lab. It does not cover products, shipping, or subscription software — we do not sell those.

1. Cooling-off and eligibility

If you cancel a confirmed program place in writing at least fourteen (14) days before the published start date, you are eligible for a full refund of fees paid for that intake, minus any non-refundable deposit stated in your confirmation letter.

2. Timeframe for requests

Refund requests must be emailed to training@devopsinfra.digital within thirty (30) days of the event that triggers eligibility (for example, a cancelled intake or an approved withdrawal). Include your full name, program name, and payment reference.

3. Full refunds

A full refund of program fees (excluding a disclosed non-refundable deposit, if any) applies when: (a) we cancel an intake and cannot offer a suitable alternative date; or (b) you cancel at least fourteen days before start as above; or (c) Australian Consumer Law entitles you to a remedy we elect to meet by refund.

4. Partial refunds

If you withdraw after the program has started but before the midpoint of a multi-week cohort, we may offer a partial refund of unused weeks, less the value of sessions already delivered and materials already provided. Mentoring sessions already held are charged in full.

5. Non-refundable items

The following are non-refundable once delivered or incurred: completed live sessions, one-to-one mentoring hours already conducted, printed or digital course packs issued to you, and administrative deposits clearly labelled non-refundable in your enrolment confirmation.

6. Deposits

Some intakes require a deposit to hold a place. Deposits are credited toward the program fee. Unless your confirmation states otherwise, deposits become non-refundable within seven (7) days of payment if you later cancel inside the fourteen-day window only for the deposit portion — the balance remains subject to section 1.

7. Cancellation by us

If we cancel a program, you may choose a transfer to a later intake at no extra fee or a full refund of fees paid for the cancelled intake.

8. Rescheduling

You may request to move to a later cohort once without fee if notice is given at least ten (10) days before the original start. Further reschedules may incur an administrative fee disclosed at the time. Mentoring sessions can be rescheduled once with at least forty-eight (48) hours’ notice; late changes may be treated as a completed session.

9. No-shows

Failure to attend a live workshop or mentoring session without notice is not refundable. Where possible we will share session notes, but that does not create a refund right.

10. Work already started and materials

Once facilitators have begun delivering your cohort or have issued personalised chart feedback, fees for that portion of work are earned. Materials prepared specifically for your mentoring file are non-returnable.

11. Refund method and processing time

Approved refunds are returned to the original payment method within ten (10) business days of approval. Bank processing times may add several days depending on your institution.

12. How to request a refund

Email training@devopsinfra.digital or call (02) 6111 7625. Postal address: 9 Marlin Avenue, Bowning, New South Wales, 2582, Australia. We confirm receipt and outcome in writing.

13. Exceptions

Nothing in this Policy limits your rights under the Australian Consumer Law. Compassionate exceptions (serious illness with documentation, for example) are considered case by case and may include credit toward a future intake instead of cash refund.